Support overview

You can request assistance from Red Hat Support, report bugs, collect data about your environment, and monitor the health of your cluster and virtual machines (VMs) with the following tools.

Opening support tickets

If you have encountered an issue that requires immediate assistance from Red Hat Support, you can submit a support case.

To report a bug, you can create a Jira issue directly.

Submitting a support case

To request support from Red Hat Support, follow the instructions for submitting a support case.

It is helpful to collect debugging data to include with your support request.

Collecting data for Red Hat Support

You can gather debugging information by performing the following steps:

Collecting data about your environment

Configure Prometheus and Alertmanager and collect must-gather data for OpenShift Container Platform and OpenShift Virtualization.

must-gather tool for OpenShift Virtualization

Configure and use the must-gather tool.

Collecting data about VMs

Collect must-gather data and memory dumps from VMs.

Creating a Jira issue

To report a bug, you can create a Jira issue directly by filling out the form on the Create Issue page.

Web console monitoring

You can monitor the health of your cluster and VMs by using the OpenShift Container Platform web console. The web console displays resource usage, alerts, events, and trends for your cluster and for OpenShift Virtualization components and resources.

Table 1. Web console pages for monitoring and troubleshooting

Page	Description
Overview page	Cluster details, status, alerts, inventory, and resource usage
Virtualization → Overview tab	OpenShift Virtualization resources, usage, alerts, and status
Virtualization → Top consumers tab	Top consumers of CPU, memory, and storage
Virtualization → Migrations tab	Progress of live migrations
Virtualization → VirtualMachines tab	CPU, memory, and storage usage summary
Virtualization → VirtualMachines → VirtualMachine details → Metrics tab	VM resource usage, storage, network, and migration
Virtualization → VirtualMachines → VirtualMachine details → Events tab	List of VM events
Virtualization → VirtualMachines → VirtualMachine details → Diagnostics tab	VM status conditions and volume snapshot status