Gathering debugging data

When opening a support case, it is helpful to provide debugging information about your cluster to Red Hat Support.

To help troubleshoot your issue, provide the following information:

Data gathered using the must-gather tool.
The unique cluster ID.

You can use the must-gather tool to collect data about the Custom Metrics Autoscaler Operator and its components, including the following items:

The openshift-keda namespace and its child objects.
The Custom Metric Autoscaler Operator installation objects.
The Custom Metric Autoscaler Operator CRD objects.

Gathering debugging data

The following command runs the must-gather tool for the Custom Metrics Autoscaler Operator:

$ oc adm must-gather --image="$(oc get packagemanifests openshift-custom-metrics-autoscaler-operator \
-n openshift-marketplace \
-o jsonpath='{.status.channels[?(@.name=="stable")].currentCSVDesc.annotations.containerImage}')"

Note

The standard OpenShift Container Platform must-gather command, oc adm must-gather, does not collect Custom Metrics Autoscaler Operator data.

Prerequisites

You are logged in to OpenShift Container Platform as a user with the cluster-admin role.
The OpenShift Container Platform CLI (oc) installed.

Procedure

Navigate to the directory where you want to store the must-gather data.
Note

If your cluster is using a restricted network, you must take additional steps. If your mirror registry has a trusted CA, you must first add the trusted CA to the cluster. For all clusters on restricted networks, you must import the default must-gather image as an image stream by running the following command.
```
$ oc import-image is/must-gather -n openshift
```

Perform one of the following:

To get only the Custom Metrics Autoscaler Operator must-gather data, use the following command:
```
$ oc adm must-gather --image="$(oc get packagemanifests openshift-custom-metrics-autoscaler-operator \
-n openshift-marketplace \
-o jsonpath='{.status.channels[?(@.name=="stable")].currentCSVDesc.annotations.containerImage}')"
```
The custom image for the must-gather command is pulled directly from the Operator package manifests, so that it works on any cluster where the Custom Metric Autoscaler Operator is available.
To gather the default must-gather data in addition to the Custom Metric Autoscaler Operator information:
1. Use the following command to obtain the Custom Metrics Autoscaler Operator image and set it as an environment variable:
  $ IMAGE="$(oc get packagemanifests openshift-custom-metrics-autoscaler-operator \ -n openshift-marketplace \ -o jsonpath='{.status.channels[?(@.name=="stable")].currentCSVDesc.annotations.containerImage}')"
2. Use the oc adm must-gather with the Custom Metrics Autoscaler Operator image:
  $ oc adm must-gather --image-stream=openshift/must-gather --image=${IMAGE}

Example must-gather output for the Custom Metric Autoscaler

└── openshift-keda
    ├── apps
    │   ├── daemonsets.yaml
    │   ├── deployments.yaml
    │   ├── replicasets.yaml
    │   └── statefulsets.yaml
    ├── apps.openshift.io
    │   └── deploymentconfigs.yaml
    ├── autoscaling
    │   └── horizontalpodautoscalers.yaml
    ├── batch
    │   ├── cronjobs.yaml
    │   └── jobs.yaml
    ├── build.openshift.io
    │   ├── buildconfigs.yaml
    │   └── builds.yaml
    ├── core
    │   ├── configmaps.yaml
    │   ├── endpoints.yaml
    │   ├── events.yaml
    │   ├── persistentvolumeclaims.yaml
    │   ├── pods.yaml
    │   ├── replicationcontrollers.yaml
    │   ├── secrets.yaml
    │   └── services.yaml
    ├── discovery.k8s.io
    │   └── endpointslices.yaml
    ├── image.openshift.io
    │   └── imagestreams.yaml
    ├── k8s.ovn.org
    │   ├── egressfirewalls.yaml
    │   └── egressqoses.yaml
    ├── keda.sh
    │   ├── kedacontrollers
    │   │   └── keda.yaml
    │   ├── scaledobjects
    │   │   └── example-scaledobject.yaml
    │   └── triggerauthentications
    │       └── example-triggerauthentication.yaml
    ├── monitoring.coreos.com
    │   └── servicemonitors.yaml
    ├── networking.k8s.io
    │   └── networkpolicies.yaml
    ├── openshift-keda.yaml
    ├── pods
    │   ├── custom-metrics-autoscaler-operator-58bd9f458-ptgwx
    │   │   ├── custom-metrics-autoscaler-operator
    │   │   │   └── custom-metrics-autoscaler-operator
    │   │   │       └── logs
    │   │   │           ├── current.log
    │   │   │           ├── previous.insecure.log
    │   │   │           └── previous.log
    │   │   └── custom-metrics-autoscaler-operator-58bd9f458-ptgwx.yaml
    │   ├── custom-metrics-autoscaler-operator-58bd9f458-thbsh
    │   │   └── custom-metrics-autoscaler-operator
    │   │       └── custom-metrics-autoscaler-operator
    │   │           └── logs
    │   ├── keda-metrics-apiserver-65c7cc44fd-6wq4g
    │   │   ├── keda-metrics-apiserver
    │   │   │   └── keda-metrics-apiserver
    │   │   │       └── logs
    │   │   │           ├── current.log
    │   │   │           ├── previous.insecure.log
    │   │   │           └── previous.log
    │   │   └── keda-metrics-apiserver-65c7cc44fd-6wq4g.yaml
    │   └── keda-operator-776cbb6768-fb6m5
    │       ├── keda-operator
    │       │   └── keda-operator
    │       │       └── logs
    │       │           ├── current.log
    │       │           ├── previous.insecure.log
    │       │           └── previous.log
    │       └── keda-operator-776cbb6768-fb6m5.yaml
    ├── policy
    │   └── poddisruptionbudgets.yaml
    └── route.openshift.io
        └── routes.yaml

Create a compressed file from the must-gather directory that was created in your working directory. For example, on a computer that uses a Linux operating system, run the following command:
```
$ tar cvaf must-gather.tar.gz must-gather.local.5421342344627712289/ 
```
1. Replace must-gather-local.5421342344627712289/ with the actual directory name.
Attach the compressed file to your support case on the Red Hat Customer Portal.